Call 970-879-1160 for questions regarding starting or stopping services, deliveries, meetings with YVEA personnel or regular vendor services.
PAYMENT OPTIONS:
Debit/Credit or ACH Payments
24-Hour Secure Pay-by-Phone – 970-871-2260
Pay online at www.yvea.com or through our SmartHub app on mobile device
MAIL PAYMENTS TO:
2211 Elk River Road, Steamboat Springs, CO 80487
DROP BOX LOCATIONS:
-
- Main Office – 2211 Elk River Road, Steamboat
- Craig Office – 3715 E. US Highway 40, Craig
- City Market’s in Steamboat & Craig
- Hayden Mercantile
Yampa Valley Electric Association members can choose easy and convenient ways to pay their bill through a mobile device or automatic deductions.
YVEA offers a diverse way to manage your electricity accounts.
The SmartHub program enables you to view your information from practically anywhere, anytime. A nice feature of the system is the availability of a FREE “app” you can download through the Apple App Store or Goggle Play store.
Through SmartHub there are opportunities to report outages, communicate with YVEA staff, view usage history, and pay bills.
Pay online through SmartHub, with the SmartHub button being on our main homepage.
24-Hour Pay-by-Phone for Debit/Credit or ACH Payments 970-871-2260
Scam Alert!
You can be assured that you will never get a phone call from YVEA asking to make a payment over the phone to avoid disruption of service.
You will however receive a courtesy call if you have a past due balance.
If you call in to make a payment, we must send you into our automated secure system and you must verify your account
information in order to make a payment.
It is always good practice if you receive a phone call of this nature from any company calling to ask for payment, especially credit card information, that you ask for a phone number and tell them you will call them right back with your payment.
Please call Yampa Valley Electric at (970)879-1160 if you have any questions.
Budget Billing:
Many people like to know, within a few dollars, what their electricity bill will run each month in order to keep within their budget.
Budget Billing is a way to even out your monthly payments in order to avoid those high spikes that can sometimes occur during the peak usage months.
We take the current twelve (12) month’s history at your service location with and round to the next highest five-dollar increment.
You then pay the same monthly amount going forward. The account is reviewed after six months to ensure there haven’t been any significant increases or decreases in usage; the monthly amount is updated if necessary. The payment amount is then paid for an additional five months with the six month being the a clearing month (account is trued-up). Your average is again recalculated as is was a year ago and you start the process again.
Sign Up:
If you are interested in Budget Billing call us at 970-879-1160 or send an email to billing@yvea.com.
Eligibility:
To be eligible for Budget Billing, you must have had residential service at your location for one year or more. Additionally, your account also must be current and in satisfactory credit rating.
Budget accounts are reviewed every six months. If your average use has increased or decreased by 10 percent or more, you are notified and are given the option of increasing or decreasing the budget amount, depending on which direction it needs to go.
If the Member becomes delinquent on the Budget Billing Plan, the member shall be required to pay the balance due in full immediately and be eliminated from the program.
Contact us if you wish to discontinue Budget Billing or if you have made any changes in your electricity usage.
Third Party Notification:
Third Party Notification is a service that gives YVEA members the opportunity to designate a third-party to whom notices of discontinuance of service for non-payment will be delivered.
Automatic Payment Plan:
Many members prefer to have their monthly electricity bill automatically deducted from their bank account or charged to their credit card.
The process is easy to set up and is convenient.
Automatic Payment Authorization Form Form must include a voided check if using bank draft.
Drop Box Locations
(Allow 3-7 business days for processing)
Steamboat - Main Office – 2211 Elk River Road
Craig District Office – 3715 E. U.S. Hwy 40
City Market in Steamboat & **Craig
Hayden Mercantile
U.S. MAIL: (Allow 3-7 business days for processing)
2211 Elk River Road
Steamboat Springs, CO 80487
**Craig members can make cash payments at the City Market customer service desk and check payments using our drop box already located there. For your convenience the service desk will also have connect/disconnect service forms. Please allow 3-5 business days for processing payments made at the City Market location.
If you should have any questions please call 970-879-1160.
List of Agencies Providing Financial Energy Assistance
ROUTT COUNTY:
Lift-Up of Routt County 970-870-8804
Colorado Low Income Energy Assistance 866-432-8435
Routt County Human Services (LIEAP) 970-870-5533
MOFFAT COUNTY:
Community Budget Center – Karen 970-824-7898
Love Inc. 970-826-4400
Colorado Low Income Energy Assistance 866-432-8435
Moffat County Human Services (LIEAP) 970-824-8282
WYOMING:
Carbon County Counseling Center 307-324-7156
Wyoming LIEAP 800-246-4221
EAGLE COUNTY (Bond, Burns):
Vail Valley Salvation Army 970-748-0704
OTHER:
Energy Outreach Colorado 303-825-8750