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Welcome to Yampa Valley Electric

Crews continue to work on the outage southeast of Hayden on RCR 37 and Sage Creek. We currently have 23 members without power. Thank you for your patience.

We have been experiencing some ice buildup on our power lines in certain areas of our system.

This ice buildup is caused by weather inversion, which is - unusually warm weather with high humidity during the day and then freezing temperatures at night. This weather pattern causes the high humidity in the air to freeze onto our colder overhead conductors. Similar to what rain freezing does to our lines which results in overloads to these lines and causes the lines and or poles to break.

A section of our power lines located on the Great Divide has been susceptible to this pattern and we had crews working yesterday restoring broken poles and wires.

These outages have been unusually lengthy due to limited access to this area in the winter months. Our crews spent significant time plowing 2.6 miles of trail just to get to the affected areas. Snow depths ranged from 2-6 feet in depth and getting the equipment through was challenging.

Crews were able to restore power to the 17 members that were affected but are concerned as the ice buildup on the lines was unable to be cleared in its entirety and another weather inversion system was setting in yesterday evening.

SCAM ALERT!

YVEA members have been receiving phone calls from someone claiming they work for YVEA and need to collect payment for their electric bill - or power will be disrupted. This is a scam!

You can be assured that you will never get a phone call from YVEA asking to make a payment over the phone to avoid disruption of service.

You will however receive a courtesy call if you have a past due balance.

If you call in to make a payment we must send you into our automated secure system and you must verify your account information in order to make a payment.

You may also come into our offices and pay at the kiosk or online with SmarHub.
It is always good practice if you receive a phone call of this nature from any company calling to ask for payment, especially credit card information, that you ask for a phone number and tell them you will call them right back with your payment.

Please call us if you have any questions. 879-1160

 

 

Yampa Valley Electric Initiating Member Survey

 

YVEA in coordination with Touchstone Energy Services is initiating a residential member research study to better understand how different generations and segments of electric coop members view their electric provider and how we can improve the value of coop membership.

Telephone surveys will be conducted by Bellomy Research, and members will see “opinion counts” on your caller id code, and the call will originate from area code 336.  Telephone interviews will be done primarily weeknights from 5:30 p.m. to 8:30 p.m., a few Saturday calls and NO Sunday calling.  Surveys will take approximately 12-15 minutes.   YVEA encourages our members to participate in the study as your feedback is critical to helping is improve service to all members.

If you have any questions please call us at 879-1160.

 

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